|Services and Website
Clients must read these terms and conditions before placing an order.
All briefs/scripts must be clear on tone, rhythm, pauses, and style required and if there are any special requirements these must be indicated clearly. Quotations are based on the original brief/script and any changes or amends in any way will be charged at our standard rates.
Delivery of Recordings
Completed recordings will be emailed to the client in either MP3 or WAV formats, for larger files that are too big to be emailed, they will be placed on an FTP website ready to be downloaded.
To ensure payment and prevent unauthorised usage, certain projects will be watermarked for approval, when payment has been received the watermark will be removed and the final recording will be made available to the client.
At time of dispatch all files are checked and are fit for purpose. Failure of delivery due to postal or Internet service provider is not the responsibility of CMB Voiceovers. Any loss or damage to recordings/material once delivered to the Client remains the responsibility of the Client and CMB voiceovers does not take responsibility or liability for the damage of recordings or services.
CMB Voiceovers are not responsible should your CD ROM or DVD be damaged during shipment by the post office, or any mishandling during delivery. Insurance is recommended. Confirmation item has been received is also expected. CMB Voiceovers are not responsible should your computer or player not be able to read the CD ROM or DVD ordered. Only high quality, brand name CD-R, DVD-R, DVD+R, CD-RW's. CD's and DVD's are used which are well packaged to prevent breakage during shipment.
References and samples of my work are on the www.cmbvoiceovers.com website and if you require similar projects please specify.
CMB Voiceovers offers a 12-24 hour turnaround time (subject to availability) that applies only to orders under 2 hours, unless otherwise noted in the email response (a 20% surcharge applies to this service). CMB Voiceovers are not responsible for response time to questions once script is received. The 12-24 hour turnaround time does not include any changes or re-recordings of the project. Charges will apply to any changes to the original brief.
All Scripts and requirements must be clear and concise for quick recordings to allow 12-24 hour turnaround on special requirement projects.
Should a CD ROM or DVD be ordered, these terms, and conditions stated herein still apply.
Due to the nature of voiceovers new clients are expected to make payment upfront, except under extreme circumstances or the return of established clients. This is so that the studio and producer of any background music are paid for immediately upon completion of the agreed project. There is no satisfaction guarantee, nor refunds available, but should you be dissatisfied with any part of your specified recording or recording requested, requests for re-recordings of the original transcript will be provided free of charge providing the recording did not meet the original brief and that the request is received within 5 business days of the original order. All sales are final after the 5 day time period has expired. Free re-recordings within reason, only apply to orders that take 24 hours or less to record. Any alterations to original brief charges will apply.
All payments must be either BACS or PayPal or if agreed otherwise by CMB voiceovers. A fee of £1 or 4% of the total cost (whichever is the greater) applies for users paying through PayPal.
Please request an Invoice if required.
VAT will apply to clients who are within the EU.
All documents and information contained within CMB Voiceovers website, textual and multimedia information (sound, images, software, etc.) are the property of CMB Voiceovers whether or not a copyright notice appears on the screen displaying this information. Users of CMB Voiceovers website may save and use information contained therein only for personal use. No other use, including reproduction, retransmission, or editing, of CMB Voiceovers website information may be made without prior written permission of CMB Voiceovers, which may be requested by contacting the office of CMB Voiceovers, contact details on this website.
Any voiceover/media supplied by CMB Voiceovers remains the
copyrighted by CMB Voiceovers and may not be edited or used in
anyway unless other wise noted by CMB Voiceovers and permission
given. Usage and distribution is limited to the original project brief
and media e.g. CD, DVD, Video Game, TV, Radio, Website etc.
Your personal information will not be sold or past onto third parties. CMB Voiceovers uses the information that you provide for such purposes as responding to your requests, customising future orders, improving business practice, and communicating with you.
If you have filled out any of our on-line forms, your e-mail address and other contact information will be used to full-fill your request only. You will only receive the information for which you provided me your personal information.
CMB Voiceovers has always had strict privacy policies in regards to its clients' personal information. CMB Voiceovers has not in the past, nor will CMB Voiceovers ever share our customer database with any other organisation. The only time CMB Voiceovers customer information may be released is if CMB Voiceovers is ordered to by a government agency, or expressed permission has been given to do so.
Information Automatically Logged
CMB Voiceovers uses your IP address to help diagnose problems with the server and to administer my website. Your IP address is also used to gather broad demographic information and help track originating websites that refer visitors to my site.
Music and Royalties
From Novemeber 2012
CMB Voiceovers have a library of Royalty Free music to enhance your recording. This is licensed to us from IB audio and no PRS license is required.
CMB Voiceovers © Copyright 2011 all rights reserved.